AppleCare Protection Plan

AppleCare Protection Plan for Mac.

Service and support from the people who know your Mac best.

Because Apple makes the hardware, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.1 Extend the complimentary service and support on your Mac to three years from the original Mac purchase date with the AppleCare Protection Plan.2 You get direct telephone access to Apple experts for technical questions, and you get global repair coverage3 including both parts and labor for your Mac and select Apple peripherals.


Key Features

One stop for technical support

  • Direct access to Apple experts
  • Global repair coverage4
  • Onsite repair for Mac desktop computers: Request that a technician come to your work site5
  • Mail-in repair for Mac notebook computers: Mail in your Mac using a prepaid shipping box provided by Apple5
  • Carry-in repair: Take your Mac to an Apple Retail Store or other Apple Authorized Service Provider

Apple hardware coverage

  • Your Mac computer
  • Included accessories such as the power adapter
  • Apple memory (RAM)
  • AirPort Express Base Station, AirPort Extreme Base Station, or Time Capsule6
  • Apple display purchased with your Mac

Software support included

  • Using Mac OS X7
  • Quick how-to questions about iLife and iWork
  • Connecting to printers and AirPort networks

With the exception of North Carolina, the company obligated under the AppleCare Protection Plan in the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiary of Apple Inc., doing business in Texas as Apple CSC Inc. In North Carolina, the company obligated under the AppleCare Protection Plan is Apple Inc. For complete details, see terms at www.apple.com/legal/applecare/appgeos.html.

  1. Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
  2. See terms at www.apple.com/legal/applecare/appgeos.html for full details.
  3. Global repair coverage may be subject to certain restrictions. See terms above for full details.
  4. Global repair coverage may be subject to certain restrictions. See terms above for full details.
  5. Availability of each option depends on the country in which service is requested and the location of the Apple Authorized Service Provider. Apple may also request that the customer replace components with readily installable parts. See terms above for full details.
  6. Must be purchased within two years of Mac purchase.
  7. For Mac computers preconfigured with Mac OS X Server, the AppleCare Protection Plan covers server administration and network management issues using the graphical user interface of Mac OS X Server. For advanced server operation and integration issues, purchase Mac OS X Server Software Support (available in select countries).

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